terms of service

last updated: august 2026

1. acceptance of terms

by accessing or using sakura ("the service"), you agree to be bound by these terms of service. if you do not agree, do not use the service.

2. description of service

sakura is a knowledge management platform that allows teams to upload, organize, search, and query their documents using ai-powered tools. the service is provided on a subscription basis.

3. accounts

you must provide accurate information when creating an account. you are responsible for maintaining the security of your account credentials. you must notify us immediately of any unauthorized access.

4. acceptable use

you agree not to:

  • use the service for any unlawful purpose
  • upload malicious content or attempt to compromise the system
  • share account credentials with unauthorized parties
  • reverse engineer or attempt to extract the source code
  • resell or redistribute the service without authorization

5. data ownership

you retain full ownership of all content you upload to sakura. we do not claim any intellectual property rights over your data. we will never use your content to train ai models or share it with third parties.

6. service availability

we strive to maintain high availability but do not guarantee uninterrupted access. we may perform maintenance that temporarily affects availability. self-hosted customers are responsible for their own uptime.

7. payment and billing

paid plans are billed monthly or annually. refunds are available within 14 days of purchase if you are unsatisfied. we reserve the right to change pricing with 30 days notice.

8. termination

you may cancel your account at any time. upon cancellation, your data will be available for export for 30 days, after which it will be permanently deleted. we may terminate accounts that violate these terms.

9. limitation of liability

sakura is provided "as is" without warranties of any kind. we are not liable for any indirect, incidental, or consequential damages arising from your use of the service. our total liability is limited to the amount you paid in the 12 months preceding the claim.

10. changes to terms

we may update these terms from time to time. we will notify you of material changes via email or in-app notification. continued use after changes constitutes acceptance.

11. contact

for questions about these terms, contact us at legal@sakura.dev.